Here are the answers to most of the questions that people ask about our service. If you have a question that is not covered by this page please let us know and we will provide you with a personalised answer.

Free for the first 12 months, what is the catch?
Alpha Mindset really does give you your first 12 months hosting free. There is a one time $59 setup fee and that's it. There are NO FORCED BANNERS or advertising material of any kind, we don't limit your service in any way. It is our standard policy, simply to show you that we want your business and to keep it. We're willing to go that extra distance, and we believe that you'll be so impressed with our service that after the 12 months are up you won't even consider changing to a different provider.

What is your spam or bulk email policy?
Alpha Mindset's has strict policies that prohibit all bulk e-mail/usenet posting and unsolicited advertising email. Any client found to be engaged in this activity will have their site removed from this network. PLEASE! Don't waste your money on bulk e-mail scams, save your site and your money. Don't Send Spam! There are no refunds for clients deliberately misusing our services. Note that any emails sent to people who do not expect to receive something direct from you or your company are considered unsolicited email.

What If I Go Over My Data Transfer Limit?
Alpha Mindset charges clients a surcharge who use more than 20GB of transfer a month (on that particular month). You will never be forced to pay extra hidden charges however, this is charged at a rate of $12 per 5 GB sold in 5 GB blocks.

Subdomains
Alpha Mindset charges clients a once-off $7 fee to setup subdomains. They must point to a directory on the clients site. A subdomain is for example http://members.yourdomain.com which points to the same place as http://www.yourdomain.com/members

Domain pointers
Alpha Mindset charges clients a once-off $7 fee to setup domain pointers. This is a second domain that points to the exact same site as your original domain (note you cannot point a domain pointer to a subdirectory). A subdomain is for example http://www.domainpointer.com  which loads the same site as http://www.yourdomain.com/

Can I host an adult site?
Alpha Mindset as a public Internet provider does not censor legal web content in any way. However we do charge sites that transfer more than 20 GB per month and adult sites quite often fall into this category.

Can I cancel at any time?
Alpha Mindset allows you to cancel anytime. If you have prepaid for a year, you will be reimbursed at a prorated amount of $8/month and be subject to a $15 cancelation fee. Avoid cancelations fees by simply not renewing your hosting plan.

Email setup
Alpha Mindset gives you access to a web-based control panel with which you setup your mail accounts, autoresponders, email forwarding etc. You may setup as many accounts as you need within reason. You may not give away free email from your website, if you wish to do this, you should ask us to help you move your email services to that of companies like bigmailbox.com.

Web-based email
Alpha Mindset also gives you access to a web-based email system, where you can check email and send email. Be aware however we do not support giving away free email from your website. This would put huge load on our email servers. If you need this kind of service we recommend coupling your Alpha Mindset hosting with the free email services of bigmailbox.com.

Do you allow SSI?
Yes, Alpha Mindset keeps every possible service open to it's clients. We believe that you need the flexibility and freedom to create. Far be it from us to stand in your way. To use SSI your page must have the .shtml extension.

Do you support ASP?
Yes our Windows hosting plans fully support Active Server Pages, and ODBC database connections for Access, DBase and Foxpro databases.

Do you support ASP.NET and what framework version
Yes our Win2003 hosting plans fully support ASP.NET (aspx). You set the framework you want to use for your website in the control pannel. Version 1.1 or 2.0 are available

Do you support JSP?
Yes our Win2003 and Linux hosting plans support Java Server Pages. On Windows this is activated through the control panel, on Linux activation is automatic.

Do you support PHP?
Yes our Win2003 and our Linux hosting plans support PHP. PHP4 is installed on all servers.

What if I go over my disk space?
Alpha Mindset will contact you and ask you to reduce your disk space usage, or pay a fee for the extra disk space. This is not billed automatically.

Does Alpha Mindset support international domains like .de, .nu, .au, .nz etc.?
Yes, you can host any domain name that you would like with Alpha Mindset.

How long does it take to setup my new account?
Orders are set up within 24 hours from when you place the order, however, if there is an issue with the setup process support will be automatically notified and the problem will be rectified as soon as possible.

How long does it take to get a domain working?
Your account is will set up immediately, so you will have access to our servers straight away. On average a new domain should be resolving to our servers in about 24 hours, a domain that is moving to Alpha Mindset from another service takes about 48 hours on average. In any case if your domain is not working 48 hours after you have requested a change of name servers with your domain registrar, you should contact your Alpha Mindset for an update.

What hardware do you use?
The hardware specifications change depending on the load and number of sites on a particular server. At the time of writing our new machines are Super Micro Dual Xeon machines with 2GB RAM.

What connection do you have?
Alpha Mindset utilizes connections to multiple backbones to ensure that data reaches the end-user in the fastest, most efficient manner possible. We house our servers in major data centres in San Francisco, Denver and San Antonio (click here for network details ).

The data centres run the Border Gate Protocol (BGP4) for best case routing. The entirely switched, Cisco powered network employs Cisco 12000 GSR and 7500 class routers running HSRP (N+1 hot failover) to ensure that data can be routed even in the event of a router failover. The BGP4 protocol is a standard that allows for the evaluation of each packet of information sent out from the Network. Each packet of information is evaluated and sent over the fastest route possible. Because of our redundant network architecture, packets may be sent via alternative routes even if they are being delivered to the same end user. This also allows for packets to be redirected via another route if network congestion on the public internet becomes overwhelming.

Our providers are paid to make sure that packets of information are delivered to the end user's eyeballs. This offers significant advantages over simply peering with the major backbones. Peering agreements rarely include Service Level Agreements (SLAs) so no one is accountable for lost packets at congested exchange points. Because there are actually SLAs with all our providers, we are able to guarantee that all packets will leave our network at full speed.

The Network currently operates at less than 50% capacity during peak hours. This allows for us to accomodate even the largest spikes in traffic that are often associated with the most popular websites. We are always adding network connectivity and new routes in an effort to make sure content is delivered to you users as efficiently as possible. A low bandwidth utilization also allows for the highest amount of uptime. We have multiple DC3-OC12 connections to backbones. 

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